Reviews
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Very knowledgeable and pleasant service provided by Jorge.
Jorge was an outstanding serviceman. He was conscientious and took the time to explain things to me in terms I could understand. Jorge was skilled and did a very thorough and precise job servicing our equipment. He insisted on wearing the booties even when I told him it was unnecessary, he insisted on preventing dirt and debris from getting on our floors. His polite demeanor and mannerisms were a breath of fresh air in this time of everyone being rushed and impolite. He is a serviceman like used to be so common in the past. I will request Jorge for all my future service calls.
Atlantic Refrigeration should be proud to have such a person representing the company. thank you for sending Jorge to our home.
Regards,
Brett Case and Paula Ryan
100 Pheasant Drive
Lewes, DE 19958
Sure was impressed with Mr. Ruiz work. He seemed to check everything. Thanks alot. Best work on our Trane and air/cond.
Our heating unit went out just as winter weather was coming--bad timing! The team at Atlantic was able to get a person out right away to diagnose the issue. Andrew was on-time, super friendly, and made sure to patiently walk me through what he saw and what the servicing options could be. When we decided to just replace the system, Connor put together a few options and we landed amazing package at a price that fit into our budget. These guys have been and will continue to be our first call for HVAC every time.
I get 2 maintenance checkups with my service agreement. They change my air filters and do a thorough inspection and cleaning of my units. I recommend the service agreement
Our experience with Atlantic Refrigeration was excellent today. Our service rep was on time and very helpful! He even went out of his way to talk to my very curious two year old about what he was up to. Very cool! He explained the work/ checks that were done and promptly emailed me the receipt and explanation of the HVAC and Rinnai check before he even left our driveway. I should also mention how quickly Atlantic Refrigeration and their team was able to accommodate our request for an appointment (within a day of calling in). Very impressive. We will without a doubt continue to use Atlantic Refrigeration and their team and will most certainly be recommending them to friends and clients that are in need of their service. Thank you!
We had heating problems in addition to the yearly checkup. Quite a bit of troubleshooting was required in addition to detailed diagnostic experiments. Jorge (your tech) seems to do exceptional work plus having an obvious customer commitment. I can only say "Thank God" you sent him on this call. The work is still in progress as the furnace had to be disabled until several repairs are made. We look forward to the replacement of several parts and the return to operation (tomorrow - i.e. 11/27/19). Thanks for your help and ,again, we are grateful to Jorge.
