Reviews

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Betty S.

Andrew did my FPM today and I am extremely happy with the work he did. He is very personable and thorough!

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Sharyn S.

I just wanted to let you know that Andrew did a great job during my Fall inspection this morning, he was very professional, polite and a real keeper! Great job, Andrew! Keep up the good work!

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Mickey K.

Bill did our FPM and I was very impressed by how thorough and meticulous he was. I feel very comfortable with Bill's knowledge and am please you have technicians of such quality.

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Ingrid C.

I wanted to take a moment to say a BIG Thank you to Jennifer for all your help during my recent air conditioning "crisis". You made me feel so much more at ease about the entire situation, esp. since it took a few days to get resolved. So, thank you for your comforting & reassuring manner. Also, I want to thank Andrew for his persistence in solving the problem, everyone I dealt with now & every time is great, courteous, knowledgeable, etc... Thank you all so very much, a very satisfied customer.

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Julie & Jon W.

We wanted to send a note, to let you know how happy we were with the service we received from Atlantic Refrigeration & Air Conditioning. We are new to Sussex County, and when we were without air conditioning in our condo last week we just weren't sure who to call. We realized that your company's name and phone number were listed on our air conditioning unit, as who to call for service, so we placed the call.
From our first dealings with Carol over the phone, to the professional and courteous service we received from Bill Holson when he arrived to diagnose and fix the problem, we knew we had made the right decision when we called Atlantic Refrigeration and Air Conditioning. We know it was an extremely busy day for your company, and didn't expect that a technician would be able to come out the same day, but Carol assured us that someone would be out at some point during the day. We didn't want to take an entire day off work, so Carol was extremely understanding and told us we would receive a call, and have a 30 minute window to get home and meet the technician. I felt bad when I called from work a couple of times during the day to check on an arrival time, however, Carol was more than accommodating, and even went on to say that it was certainly not a bother for me to call her.
We previously owned our own business, and certainly understand the difficulties that go along with owning your own business. We were always grateful for feedback from the people we served, and were always ecstatic when the feedback was positive. We certainly have high praises for both Carol and Bill, and know if the rest of your staff are as professional, courteous and experienced as these two, you will continue to have success. Thank you again for providing such wonderful service, and we will certainly be happy to refer Atlantic Refrigeration & Air Conditioning to anyone we know when they require these services.

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Carol Parsons, Service Coordinator

Dear Travis & Jamie, I received a phone call this morning from Mike Ritter and he asked that I forward the following information to you. He said he had always had problems with the heating system in his house and it was an on-going issue until you guys came out to work on it.He wanted you to know how much he appreciated your tenacity in pursuing the problems and correcting them. He said the repairs are holding so far and it is working better than it has ever worked. He said having been a technician himself he know you rarely hear back from people unless there is a problem so he felt it was important to share his thoughts on the job well done and your professionalism.

Good Job!

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Lance

Mr. Billingsley,

How is the temperature control in your man cave after having the zone control installed?
Don, Absolutely, I don’t know why I didn’t have this done before now. The thermostat works immediately, and thoroughly. A hidden extra, when Carolyn and I don’t agree on the need for air conditioning, I just go into the man cave, close the door, and switch it on in my climate specific man cave.

Thanks again to you and your crew for a job well done.

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COL Bob Legg - Chief of Staff

All was done very well and AC worked good. Waiting for winter on heat check but very confident it will be fine. You had a good team there to install and sincerely appreciate you and the company. Will definitely recommend you to anyone needing a new system or repair.

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Tom Golden

Hello Atlantic Refrigeration & Air Management. My name is Tom Golden I thought it appropriate to recognize the efforts of one of your employees. My wife and I recently had a top of the line Trane furnace and heat pump installed in our house in Ocean View Delaware by your reputable employees. We had to call out one of your Technicians to help with a wiring jumper problem on the board of the heating system. Jason Cooner was the technician who responded t our call. Jason could not have been nicer with us and very professional, he ran pressure testing and troubleshot until he narrowed down the problem. I have been in industry for thirty six years and rarely have I seen an employee with the concentration and focus to want to solve a problem the way Jason did with our heating and cooling system. I really felt like Jason was not going to leave until that unit was right.

In a world where people are easy to criticize but not complement for excellent service I felt that Jason should be recommended for the work he did for us. Needless to say, I got his business card and will not hesitate to call him if I have any other problems (hopefully none) with the unit. We selected Atlantic Ref & Air to install the new heat pump and heat system because a neighbor who also had a four ton unit installed in our neighborhood by your company was impressed by what he saw. After seeing Jamie and Jason do the technical service troubleshooting end of the business I know I picked the right company.

As Managers, please take a moment and complement Jason on his work that he did for us. Your are lucky to have him as an employee. Great work Jason!

Best Regards,

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Bill Newnam

Folks,

I wanted you to know how much I appreciated the courtesy and professionalism exhibited by Scott and Mainor during their installation of our HVAC system in Eagles landing this week! They were neat, prompt, quick, and effective and our unit works GREAT! These guys can certainly be categorized as a strong company asset. From my experience, in a service industry it's always the people that make the difference, and these guys were terrific. Jamie at the office spoke to my wife regarding the coordination of the installation and she deserves the "above and beyond" award too!

Many thanks...things are very "cool" here!